Questions buyers actually ask

Yes, materials ship worldwide. Sea freight for volume, air or courier for samples and urgent small orders. We quote EXW, FOB or CIF depending on what your forwarder works on.

Sample orders start from a single carton so you can test on your own substrate. Wholesale and distributor pricing applies to recurring volume; the figure depends on grade, packaging and destination, so it is quoted per enquiry rather than printed here.

Yes. Private label with your brand, your packaging size and your label language. Formulation can be adjusted for climate within limits, but that needs a sample round before the first production run — see OEM & private label.

Commercial invoice, packing list, batch certificate tied to the production record, and the technical data sheet. Safety data sheet and certificate of origin are available on request.

Yes, including marble and granite — but light-coloured stone should always be spot-tested on an inconspicuous area first, because some stones can be stained by resin before it cures.

If a tile is cracked, chipped or visibly warped, or if the hollow area exceeds roughly 70 % of a single tile, replacement is more economical. We say so rather than selling material that will not solve the problem.

We provide written and video procedure guidance, and we will review photographs or video of a trial application and tell you what to change. Training is handled remotely; a factory visit during a production run can be agreed separately.

We keep a retained sample of every batch, so a claim can be tested rather than debated. Send the batch number, the site conditions and photographs. If the product is at fault we replace the material — the diagnosis comes first either way.

It is a two-component chemical product, so carriers require a safety data sheet. We provide it, and we tell you how the consignment is declared so your forwarder can confirm acceptance before booking.

We supply trade buyers — importers, distributors, contractors and brand owners. Small quantities are available as samples, but we are not set up as a retail operation.

No, and we do not describe our product as if we did. The Chinese and European standard families both put reactive resin adhesives in an R class, and the Chinese standard was developed by modified adoption of the ISO 13007 parts — but a Chinese report is not an EN 12004 declaration or a CE mark. See standards and export documents for what we supply and what needs a third party.

It follows the safety data sheet and a transport condition assessment: flash point, formulation, packaging and route decide whether it is treated as dangerous goods. We do not promise general cargo on a web page; where dangerous-goods packaging certification and GHS labels are required, they are prepared for that order.

Destination and importer of record, your broker's exact document list, label language and GHS requirements, the specification and artwork, and the date the material is needed on site. Sending these before production is cheaper than re-labelling a packed order.